The UKs Fraud Prevention Service Bamboo

Phishing and Vishing 

Phishing and Vishing are both forms of cyber-crimes where a scammer contacts you via text, email or over the phone posing as someone from a legitimate institution. They will try and lure targets into proving sensitive data such as personally identifiable information, banking and credit card details, and passwords. You may feel reassured that they are asking you certain questions to verify your identity, but providing this information can result in impersonation or identity theft. For example, someone might call you, purporting to be your bank, and ask you to confirm the answer to a security question you may have set previously. Scammers can then use that answer to pass security when they contact your bank on your behalf.